Terms & Conditions

Definition:

Samantha Crane is a qualified personal trainer working for the company Samantha Crane Ltd.
All payments are made to Samantha Crane Ltd. Samantha Crane Personal Training is a trading name of Samantha Crane Ltd.

You = a client who has booked personal training, Pilates, coaching or nutrition advice sessions with Samantha Crane Ltd or a trainer working on behalf of Samantha Crane Ltd.

We/Us/Our = Samantha Crane Ltd UK company number: 10924468, and any trainers working for this company.
Session = A timeslot booked for exercise under the guidance of a personal trainer, or a timeslot booked for coaching or advice.
Programme = A plan for longer term behaviour such as a set of sessions, dietary changes or exercises to carry out in Your own time.

Our Promise

1.1 We will use Our skills and knowledge to design a safe session or programme that will take into account Your personal goals, fitness levels and exercise likes and dislikes.
1.2 We will provide the coaching, supervision advice and support that You may need to help You achieve Your goals. Your progress will be regularly monitored and the sessions or programme revised and adjusted accordingly.
1.3 We will provide all necessary equipment and will organise appropriate venues for all training sessions.
1.4 All Your information will be kept strictly private and confidential*. If We require further medical information from a practitioner, You must provide such details.
1.5 It is understood between You and Us that both will commit to the programme and give 100% effort.
1.6 You are entitled to receive due care and attention from Us and all our trainers and will be given every opportunity to receive the bookings and services You
require.

Terms and Conditions

2.1 We will ask You for medical details either verbally or by asking You to complete a PAR-Q (medical questionnaire) before commencing any exercise programme.
2.2 We may require a letter of ‘medical clearance’ from Your GP. Please be aware that Your GP may charge You for this.
2.3 It is Your full responsibility to inform Us of any difficulties You perceive or experience as well as any changes to your physical and medical condition.
2.4 You consent to being aware of Your own health and physical condition and having knowledge that Your participation in any fitness programme or fitness testing procedures may be injurious to your health and You are voluntarily participating in any programme we give to You. You hereby assume all risks connected therewith and consent to participate.
2.5 Nothing contained in this website and associated information is intended to be used as a substitute for your own health professional’s advice, and it is not intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used for therapeutic purposes. Samantha Crane Ltd and associated parties do not accept any liability for any injury, loss or damage incurred by use of or reliance on the information.

Cancellation Policy

2.6 All cancellations of sessions must be made in writing so there is no confusion ie by SMS, Whatsapp or by email.
2.7 If We can rearrange the session to a mutually agreeable time this is preferable to both parties and We will do our best to accommodate this. We realise that some extenuating circumstances beyond your control may prohibit you from attending, however We do need to fill sessions in order to pay Our bills! Late cancellation gives Us no chance to rebook that slot. We appreciate your understanding.
2.8 48 hours notice of cancellation is required for all appointments.
2.9 Notice of between 24 and 48 hours will require a 50% payment of the session fee.
2.10 Notice of less than 24 hours or non-attendance will incur full payment of the session fee.

Lateness Policy

2.11 If You are late for a session the session will not be extended and will end at the appointed time.
2.12 If the trainer is late, additional time will be added to the session or to subsequent sessions.

Fee Charging Policy

2.13 Payment for single sessions must be made prior to or on the day of the session. This can be by cash or bank transfer.
2.14 Block bookings can be paid for in advance BUT sessions do not have to be booked in advance. However, all sessions must be redeemed within 1 year of purchase, unless stated otherwise. For example some blocks are promotional and must be used within 30 days as stated. In the event illness inhibits continuation We will allow any remaining sessions to be transferred to another adult of your choice.
2.15 All monies paid are non-refundable.

General Terms & Conditions

3.1 Participation in any tests and future exercise by You is voluntary.
3.2 You are free to deny consent or withdraw consent at any time after consenting.
3.3 Any questions You have about future procedures, risks, or benefits to be expected, are welcome. If You have any reservations or doubts, please voice these concerns and ask for an explanation or clarification.
3.4 We will not accept liability for any damage or loss to Your personal property brought to a session.
3.5 You must conduct yourself in a respectful manner. If you act in an intimidating, abusive, violent or disrespectful manner You may be ejected from the session, with no recourse for refund of monies already paid.
3.6 We reserve the right to alter the trainer that you have requested should that trainer not be available. Only in the case where We cannot offer you a qualified trainer for your particular timeslot will the session be cancelled free of charge. We will attempt to inform You of any such changes.
3.7 We reserve the right to cancel pre-booked sessions for clients who We deem to be holding prime booking times but cancel their sessions on a regular basis. You will be notified of this at least one week in advance of any changes.

* Personal Information Rights

4.1 The General Data Protection Regulation (GDPR) includes the following rights for individuals:
– the right to be informed;
– the right of access;
– the right to rectification;
– the right to erasure;
– the right to restrict processing;
– the right to data portability;
– the right to object; and
– the right not to be subject to automated decision-making including profiling.
4.2 Personal data will be held securely by the trainer working directly with You. Please update your trainer with any changes to your contact details, health and conditions. If you would like to check the information held please request.
4.3 If your relationship with the trainer and/or Samantha Crane Ltd ends permanently please request data deletion. Your contact details will be on invoices and these must be kept for 6 years from the end of the last company financial year they relate to in order to comply with UK accounting laws.

The booking for, or purchase of any course, session or product by Samantha Crane and Samantha Crane Ltd is deemed as acceptance of these Terms & Conditions